Technesis Services

End User Services

Proactive Customer Support

At Technesis, we believe that the best customer support is proactive and continuous. We offer multiple installation and support services to enhance your product experience. We’ll be there to support you every step of the way through installation, configuration and maintenance of Technesis Print Control System to deliver the best possible results. Choose your support package, depending on your needs:


 

Technesis Web installation

This fee-based service is available to all Technesis customers.

LIVE support via WebEx:

  • Installation
  • Configuration
  • Administration assistance

Additional support:

  • Review Quick Start guides
  • Configure printers and users
  • Configure administration
  • Setup client workstation installation

Administrator training:

  • Diagnostics
  • Access configuration
  • Reporting
  • Print tracking troubleshooting



 
  
 

Technesis Onsite Installation

This fee-based service is designed for larger customers that will benefit from assistance in a large software deployment.

Professional installation services:

  • Help craft your install plan
  • Schedule phase roll-outs
  • Deploy software over multiple sites

Services provided:

  • Printing network review
  • Project plan design
  • Timeline management
  • Installation support
  • Administrator training

Benefits:

  • Fast return on investment
  • Quick implementation
  • Perfect for large installations